Frequently asked questions - user

Note: document contents may change due to software changes or updates without any notice.

1. How can I use tracking software with my language?

Language selection is listed on language selection box at the top right of the main site, if it is not listed, contact us so we can evaluate the possibility of including it as one of the languages.

2. If I send remote start/stop, and lock/unlock commands, will it work on my object?

It depends, you will use the remote commands if your vehicle is fitted with an appropriate device and relays. If they are not fitted, you will not be able to use commands.

3. Can I add more than one e-mail to event?

Yes, you can. Simply split them with comma.

4. How big is location packet that GPS device is sending to server?

It depends on set intervals and what kind of device you are using, usually it’s from 50 to 150 bytes per location packet.

5. Can I connect camera to my GPS device and view it on server?

Currently our server doesn’t support video streaming. Keep in mind that most of GPS trackers don’t support video streaming, also GPRS traffic would grow rapidly.

6. Why I don’t see Administrator panel when I use your server?

Only our support office has access to control panel; we will assist in setting the site to best suit your needs.

7. Can I use your tracking software on my mobile phone?

Yes, here is a link to mobile version: https://spinaxy.io/mobile You can also download our mobile apps from the APP stores (Android and iOS).

8. I have another GPS tracker, which is not what you are currently offering, what should I do?

You need to request from our support office and the engineers will determine the viability of adding your device on our platform.

9. When I add a new Lemonade device for trial I receive an "Inactive Object" error message, why?

This may happen when you are trying to add object with expired trial for the second time. To make this device work again you need to at least pay annual fee.